Striving to Serve You Better
Broadsword has fantastic clients. That’s why we reach out to them twice a year for anonymous feedback. We want to understand how we are performing so we can increase the value of the services we provide, while helping our clients embrace Performance Innovation, Process Improvement, CMMI and agile as frameworks to help make them great. We designed the survey around our values because we want to know that we are living our values with our clients.
We are proud to share the results below.
Results
2017 was the fifth year that Broadsword administered the Client Satisfaction Survey. The 2017 results are benchmarked against results from 2013, 2014, 2015 and 2016, with a target value of 4.5 or greater out of 5. Broadsword’s most recent Client Satisfaction scores were:
- 2017 Client Satisfaction Score: 4.71 / 5
- 2016 Client Satisfaction Score: 4.77 / 5
- 2015 Client Satisfaction Score: 4.75 / 5
- 2014 Client Satisfaction Score: 4.60 / 5
- 2013 Client Satisfaction Score: 4.75 / 5
Survey results are reported internally to Broadsword team members regularly. Survey results are also used as input to employee performance reviews and Broadsword’s account retrospectives.
Want to work with a company that cares about your performance improvement journey? Contact us
2017 Results by Role
Archived Survey Data
PDFs of archived reports from 2013 through 2017 can be downloaded here:
- 2017 June Client Satisfaction Survey Results (PDF)
- 2016 November Client Satisfaction Survey Results (PDF)
- 2016 June Client Satisfaction Survey Results (PDF)
- 2015 November Client Satisfaction Survey Results (PDF)
- 2015 May Client Satisfaction Survey Results (PDF)
- 2014 December Client Satisfaction Survey Results (PDF)
- 2014 May Client Satisfaction Survey Results (PDF)
- 2013 November Client Satisfaction Survey Results (PDF)
- 2013 July Client Satisfaction Survey Results (PDF)
Client Comments
Broadsword’s consultants were well prepared for our first meeting: They understood our business (and our business objectives) and quickly got to know and respect our culture. They were remarkably effective in tailoring solutions to our company’s needs. We are already considering calling on Broadsword to support us on an ML3 effort; as such we are quite happy to recommend them to colleagues and friends.” ~ C.B., President
We were looking for someone well known in the industry and had a lot of experience helping companies achieve CMMI. When we met Broadsword, it was a meeting of the minds. They didn’t come in and say, “You must do it this way.” They were accepting of how we do business, then helped us document the way that we do business and incorporate into our process. If you want help achieving CMMI, Broadsword will get you there.” ~ C.D., Vice President
Between their expertise and professionalism, Broadsword quickly became a part of our team and helped transform our culture. They are fast to respond to our questions, concerns as we built up our Drive Line Processes. Their methods brought immediate and measurable results to show how our software development and project management teams are producing quality products.” ~ D.W., Senior ECS Engineer
